FAQ on ATMs
- How can I obtain an SBI Maldives ATM Card?
ATM Card can be applied either from YONO Mobile, Web application or by downloading the ATM Card Application Form here and submitting at the Branch. For further details, you can call on our toll free number 1601 or email to care.mv@statebank.com
- Can I use SBI Maldives ATM Card at ATMs of other banks in Maldives?
Yes, SBI Maldives ATM cards can be used in Maldives in all ATMs which display MasterCard logo.
- Can I use SBI Maldives ATM Card overseas locations?
Yes, SBI Maldives ATM cards can be used overseas on all ATMs which display MasterCard logo. The International usage must be enabled for these transactions. You can enable it from Yono Application by going to Services > ATM/Debit card > Manage ATM > Enable International Usage.
- What types of account are eligible for card issue?
Cards are issued for Savings account (MVR & USD), Current account (Individual) (MVR & USD).
- Can I use it at Point of Sales?
Yes, SBI Maldives ATM card is a debit card, which can be used at Master Card POS.
- What should I do if I forget my PIN for SBI Maldives ATM Card?
ATM Debit card PIN can be generated from YONO Mobile/Web application or by visiting any SBI Maldives ATM terminal. Please arrange to submit the relevant Duplicate PIN form at the branch.
- What should I do if my SBI ATM Card is stolen or lost or damaged?
ATM Debit card can be blocked from YONO Mobile/Web application or by visiting the branch between 8.30 am to 2.00 pm during working days.
- What should I do if I forget my PIN?
PIN can be reset from the ATM Pin Generation option or from Yono mobile application. To reset PIN from Yono application, go to Services > ATM/Debit card > ATM PIN Generation
What is the daily/monthly limit for cash withdrawal/POS transactions?
|
|
MVR Debit Card |
USD Debit Card |
|||||
|
Per Txn. Limit |
Daily Limit |
Monthly Limit |
Per Txn. Limit |
Daily Limit |
Monthly Limit |
||
|
Domestic |
Cash Withdrawal |
10,000 |
10,000 |
No Limit |
1,000 |
1,000 |
5,000 |
|
Cash Deposit |
200,000 |
NA |
NA |
NA |
|||
|
POS & eCommerce |
1,542 |
1,542 |
3,000 |
3,000 |
|||
|
Contactless (NFC) |
1,542 |
7,710 |
100 |
500 |
|||
|
International |
Cash Withdrawal |
1,542 |
1,542 |
1,542 |
1,000 |
1,000 |
5,000 |
|
POS & eCommerce |
1,542 |
1,542 |
1,542 |
3,000 |
3,000 |
||
|
Contactless (NFC) |
1,542 |
1,542 |
1,542 |
100 |
500 |
||
What are the main reasons for not working of an ATM Card and what are their solutions?
Please ensure that your account is neither freezed(due to expiry of work permit/Visa/NID) nor Dormant(no transaction in account for longer period). While the solutions are mentioned in the table appended below, you can check the status of your account by visiting the branch or call on our toll free number 1601
Please attempt to withdraw cash from ATMs, preferably SBI ATMs at Maldives, and check the error code appearing on the ATM slip.
ATM TRANSACTIONs: ERROR CODES AND SOLUTIONS
| Error Code | Reason | Solution |
|---|---|---|
| 053 | Error code appears when card holder inputs an incorrect PIN. | Please make sure to input correct PIN. If you type an incorrect PIN 3 times, the ATM card will be blocked temporarily for further 24 hours. If you have forgotten the PIN, please generate a new PIN from the ATM or Yono application (Services > ATM/Debit card > ATM PIN Generation |
| 058, 059 | Both error codes appear when the card holder attempts to withdraw an amount more than the balance available in his/her account. | Please check the account balance and try to withdraw an amount within the available account balance. |
| 060 | There are three reasons for this error code to appear. | |
| i. The most common reason is freezing of the linked account due to expiry of work permit /visa copy/national ID of the card holder available in Bank's record. | Please make sure that your valid work permit/visa copy/national ID card must be submitted in the branch for further updation in Bank' records. Please enquire from the branch or call on 1601 to check if your account has been frozen. If so, please submit copy of your valid work permit/visa copy/national ID card the branch or mail to cro.sbimale@statebank.com. |
|
| ii. Usage Limit Exceeded | Please ensure that your transaction(s) should not exceed the limit(s) as stated above, else you will encounter error code 060.
|
|
| iii. Account status has changed to 'DORMANT'. | Please check from the branch or call on 1601 to know the status of your account. If account status is ‘Dormant', kindly get your account activated and try the ATM transacation. | |
| 150 | The card is blocked. | Please arrange to apply for a new ATM card, by submitting the relevant ATM Card form at the branch. |
| 072 | Hardware/Network issue. | Please try again after some time. If your account got debited and did not recieve the cash, please visit the branch and submit a claim for undispensed cash. |
If you find any other error code on the slip or message on ATM screen, please write to inb.sbimale@statebank.com with all relative details like your name, account number, ATM Card number and date/amount/time/ATM ID or ATM's Bank name relating to your attempted transactions and the error code/specific message appearing on ATM screen and attach the transaction slip in the email.
Please note that such information(s) will help us to resolve the issue.